- What personally identifiable information is collected by GoTelecare through the Site
- How GoTelecare uses this information
- With whom GoTelecare may share this information
- What types of security procedures are in place to protect the loss, misuse or alteration of information under our control
- How you can correct any inaccuracies in the information.
Information Collection and Use
GoTelecare collects information through the Site that includes, but is not limited to, anonymous, aggregate information (such as domain name or IP address) from all visitors to the Site. This type of information is never linked to any personally identifiable information and is only used in the aggregate to generate statistical reports about use of the Site.
We require the submission of certain personally identifiable information when you use the services available on the Site. For example, your use of your username and password allows us to identify you as a user of the Site. For purchase of certain GoTelecare services, we may require additional information about you and/or a relative, including, but not limited to, name, age, gender, physical address, email address, telephone number, name of parent or child, and payment information such as credit card number and billing address.
Use of Your Personal Information
The general information we collect is used to improve the content of our marketing materials and may be shared with sub-contractors who assist in providing support for our internal operations or used by us to contact consumers for marketing purposes. From time to time we will share with other reputable organizations information to help them contact consumers for marketing purposes on our behalf.The additional personal information we require in order to sell services will be shared only with those people who need the information to perform a specific job in connection with the services.
Use of Aggregate Information
We store information that we collect through log files to create a profile of our users. Log files record Internet protocol (IP) addresses, browser types, Internet service provider (ISP), referring/exit pages, site and page sequences, platform type, date/time stamp, and number of clicks to analyze trends, administer the Site, track a user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. A profile is stored information detailing how individual users use the Site. It is used solely for internal purposes, to help us improve the experience of our users. We do not share your profile with any third parties.
Disclosure of Personal Information as Required by Law
We will disclose personal information when required by law, or if we have a good-faith belief that such action is necessary to (a) comply with a current judicial proceeding, a court order or legal process served on us, (b) protect and defend our rights, or (c) protect the rights, property, and other interests of our users or others.
GoTelecare takes commercially reasonable precautions to protect your information. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information.We also make an effort to protect your information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Finally, the servers that store your personally identifiable information are housed in a secure environment.When registering for access to a secure area of the Site, we will ask you to select a username and password. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the registered site and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence when accessing your computer.
If you have any questions about the security of our Site, you can send a message to the webmaster at memberservices@GoTelecare.com.
- Correcting, Updating, Deleting and Deactivating Personal InformationIf your personally identifiable information changes, you may contact us to correct, update or delete and deactivate our record of your personally identifiable information. Our contact information for these purposes is as follows:Phone: 1-866-636-6264
Notification of Changes
For further information about the Site or the GoTelecare products or services, please contact us at:Phone: 1-877-327-5284